{"id":55879,"date":"2025-10-21T10:56:48","date_gmt":"2025-10-21T14:56:48","guid":{"rendered":"https:\/\/seramount.com\/?p=55879"},"modified":"2025-12-08T22:23:15","modified_gmt":"2025-12-09T03:23:15","slug":"how-should-we-measure-inclusion-now","status":"publish","type":"post","link":"https:\/\/seramount.com\/articles\/how-should-we-measure-inclusion-now\/","title":{"rendered":"How Should We Measure Inclusion Now?"},"content":{"rendered":"\n<p>Over the past nine months, the DEI landscape has changed dramatically. Organizations have evolved their programs, restructured teams, and in some cases, even stopped calling it \u201cDEI\u201d altogether. But perhaps the biggest and most complicated shift in our inclusion strategies is around measurement.<\/p>\n\n\n\n<p>Many of the traditional indicators of progress are now under heightened scrutiny, and legal teams are advising against certain metrics once considered standard. In that uncertainty, some organizations have paused measurement altogether.<\/p>\n\n\n\n<p>But that can\u2019t be the answer. If we stop measuring inclusion, we stop making progress. And failing to get inclusion right comes with significant organizational costs. <a href=\"https:\/\/www.bcg.com\/publications\/2024\/four-keys-to-boosting-inclusion-and-beating-burnout\">Research<\/a> shows where inclusion is low, employees experience 1.2 to 2.6 times more burnout, <a href=\"https:\/\/www.gallup.com\/workplace\/647564\/employee-engagement-inches-slightly-year-low.aspx\">productivity<\/a> drops by 18%, <a href=\"https:\/\/www.forbes.com\/sites\/karlynborysenko\/2019\/05\/02\/how-much-are-your-disengaged-employees-costing-you\/?sh=5f50c6443437\">absenteeism<\/a> rises 37%, and employees are <a href=\"https:\/\/info.pressganey.com\/press-ganey-blog-healthcare-experience-insights\/why-healthcare-diversity-and-equity-are-central-to-employee-retention\">4.6 times<\/a> more likely to leave within a year.<\/p>\n\n\n\n<p>To address this dilemma, Seramount researchers have been hard at work identifying the right metrics to truly measure inclusion in the workplace today. Our goal: to move beyond traditional diversity indicators and provide organizations with tools that make inclusion measurable, actionable, and low-risk.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-inclusion-really\"><strong>What Is Inclusion, Really?<\/strong><\/h2>\n\n\n\n<p>Historically, inclusion has taken a back seat to diversity and equity when it comes to measurement. Representation goals and pay-equity analyses offered clear, quantifiable targets; inclusion, by contrast, has always felt more nebulous: harder to define, harder to measure, and harder to link directly to business outcomes.<\/p>\n\n\n\n<p>That lack of clarity is one of the biggest barriers to progress. You can\u2019t measure what you don\u2019t first define, and inclusion has been defined in countless, sometimes conflicting, &nbsp;ways across organizations and industries. Without a shared understanding of what inclusion is, even the best-intentioned leaders struggle to identify which metrics truly matter.<\/p>\n\n\n\n<p>That\u2019s why Seramount set out to bring greater clarity to the concept of inclusion itself. Through extensive research, including a meta-analysis of more than 20 years\u2019 worth of academic and practitioner studies, Seramount has identified the core drivers of inclusive cultures within an organization\u2019s control.<\/p>\n\n\n\n<p>At its foundation, an inclusive workplace is one where employees:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Feel psychologically safe on their teams<\/li>\n\n\n\n<li>Believe their contributions are valued<\/li>\n\n\n\n<li>See their identities reflected across the organization<\/li>\n\n\n\n<li>Trust that inclusive behavior is a cultural norm expected of everyone<\/li>\n<\/ul>\n\n\n\n<p>These four experiences define what inclusion <em>is<\/em>, and, in turn, reveal what organizations should be measuring. They transform inclusion from an abstract ideal into something observable, actionable, and ultimately measurable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-can-we-measure-inclusion-now\"><strong>How Can We Measure Inclusion Now?<\/strong><\/h2>\n\n\n\n<p>Now that we have a clear definition of what inclusion looks like, the next question is how to measure it. Building the next era of meaningful metrics requires focusing on two complementary methods: employee metrics and organizational metrics.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-employee-metrics-understanding-the-experience\">1. Employee Metrics: Understanding the Experience<\/h3>\n\n\n\n<p>Employee metrics measure the lived experience of inclusion, or how employees feel, contribute, and interact within their teams. These insights often come from engagement or inclusion surveys, but too often, the right questions aren\u2019t being asked.<\/p>\n\n\n\n<p>Many surveys rely on proxies for inclusion (\u201cDo you have a best friend at work?\u201d) rather than assessing the behaviors and experiences that truly create it.<\/p>\n\n\n\n<p>To measure inclusion effectively, organizations need to assess specific, observable behaviors tied directly to the four drivers of inclusion. These behaviors become clear indicators of inclusion, such as whether managers actively invite input from their teams, respond transparently to feedback, or consistently recognize diverse contributions. Seramount\u2019s research team explores this in depth through our <em>Pathway to Inclusion<\/em> framework, a research-driven process designed to help leaders diagnose, prioritize, and operationalize inclusion. <em>Want to dig deeper? <\/em><a href=\"https:\/\/seramount.com\/contact-us\/\"><em>Reach out<\/em><\/a><em> to connect with one of our experts<\/em>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"442\" src=\"https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/Pathway-to-Inclusion-e1761060795303.png\" alt=\"The Pathway to Inclusion\" class=\"wp-image-55880\" srcset=\"https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/Pathway-to-Inclusion-e1761060795303.png 624w, https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/Pathway-to-Inclusion-e1761060795303-300x213.png 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-organizational-metrics-measuring-systems-and-structures\">2. Organizational Metrics: Measuring Systems and Structures<\/h3>\n\n\n\n<p>While employee metrics reflect the day-to-day experience of inclusion, organizational metrics assess how deeply inclusion is built into your systems, policies, and programs.<\/p>\n\n\n\n<p>For more than 40 years, Seramount has helped organizations measure and benchmark inclusion through tools such as our Talent and Inclusion Index and the 100 Best Companies application. These low-risk, confidential assessments evaluate inclusive workplace practices and family-friendly benefits to help organizations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify opportunities for improvement<\/li>\n\n\n\n<li>Compare results against those of their peers<\/li>\n\n\n\n<li>Inform board and executive reporting<\/li>\n\n\n\n<li>Demonstrate the business impact of inclusion<\/li>\n<\/ul>\n\n\n\n<p>Each participating organization receives a complimentary scorecard that provides a clear snapshot of overall performance, highlighting strengths to celebrate and identifying areas for further development. Participants can also request confidential peer comparisons, detailed reports, and expert consultations to refine strategies that strengthen inclusion, benefits, and employee well-being.<\/p>\n\n\n\n<p>In today\u2019s environment , where traditional inclusion data collection is under scrutiny, these metrics provide a credible, compliant way to demonstrate real progress and organizational accountability.<\/p>\n\n\n<div id=\"call-to-action-block_db5569bd5e9138616f442f975f84ad1c\" class=\"custom-block call-to-action alignfull cta-gray custom-block\">\n    \n<div class=\"px-4 py-14 bg-gray-75\" style=\"background: #EAEBEC url(https:\/\/seramount.com\/wp-content\/themes\/seramount\/assets\/img\/light-wave-background-2.svg) center \/ cover no-repeat;\">\n    <div class=\"max-w-7xl mx-auto flex flex-col items-center flex-wrap gap-y-6\">\n        <div>\n            <div class=\"text-center\">\n                \n                                    <div class=\"md:max-w-4xl mx-auto [&#038;_p]:!text-h5 mx-4\">\n\n<h2 class=\"wp-block-heading has-h-4-font-size\" id=\"h-our-next-talent-and-inclusion-index-application-window-is-open-from-december-10-to-march-13\">Our next Talent and Inclusion Index application window is open from December 10 to March 13.<\/h2>\n\n\n\n<p><em>Join our <\/em><a href=\"https:\/\/seramount.com\/events\/introducing-our-new-annual-application-the-only-way-to-track-inclusion-benefits-progress-in-2026\/\"><em>upcoming information session<\/em><\/a><em> on November 18 to learn how your organization can participate and benchmark its progress.<\/em><\/p>\n\n<\/div>\n                            <\/div>\n        <\/div>\n        <div>\n            <div class=\"flex justify-center space-x-6\">\n                                            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-bottom-line\"><strong>The Bottom Line<\/strong><\/h2>\n\n\n\n<p>The fact is inclusion has never been more important or more at risk. Seramount research shows that one in three employees still does not feel included in their workplace. Yet, at the same time, the work of advancing inclusion is under increasing scrutiny. If organizations can\u2019t demonstrate impact, it becomes harder to defend, resource, and sustain.<\/p>\n\n\n\n<p>That\u2019s why finding a new, credible way to measure inclusion is so critical. A strong measurement strategy doesn\u2019t just prove progress; it protects it. Seramount\u2019s frameworks are built to help organizations identify what drives inclusion, measure it meaningfully, and translate those insights into action.<\/p>\n\n\n\n<p>To continue the conversation,<strong> join us on November 6<\/strong> for <em>Measuring What Matters for People and Performance<\/em>, Seramount\u2019s member conference showcasing new research and practical execution strategies, including the latest insights on employee metrics and using data to drive meaningful change. <a href=\"https:\/\/seramount.com\/contact-us\/\"><em>Contact us<\/em><\/a><em> to learn more about the event.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/seramount.com\/events\/november-dbp-member-conference-measuring-what-matters-for-people-and-performance\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/November-DBP-Member-Conference-WNL-Sept.8-1024x576.png\" alt=\"\" class=\"wp-image-55881\" srcset=\"https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/November-DBP-Member-Conference-WNL-Sept.8-1024x576.png 1024w, https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/November-DBP-Member-Conference-WNL-Sept.8-300x169.png 300w, https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/November-DBP-Member-Conference-WNL-Sept.8-768x432.png 768w, https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/November-DBP-Member-Conference-WNL-Sept.8-1536x864.png 1536w, https:\/\/seramount.com\/wp-content\/uploads\/2025\/10\/November-DBP-Member-Conference-WNL-Sept.8-2048x1152.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Over the past nine months, the DEI landscape has changed dramatically. Organizations have evolved their programs, restructured teams, and in some cases, even stopped calling it \u201cDEI\u201d altogether. But perhaps the biggest and most complicated shift in our inclusion strategies is around measurement. Many of the traditional indicators of progress are now under heightened scrutiny, [&hellip;]<\/p>\n","protected":false},"author":8080,"featured_media":55882,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[366],"tags":[57],"class_list":["post-55879","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dei-strategy-and-measurement","tag-policy-and-legal-compliance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Should We Measure Inclusion Now? | Seramount<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/seramount1stg.wpengine.com\/articles\/how-should-we-measure-inclusion-now\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Should We Measure Inclusion Now?\" \/>\n<meta property=\"og:description\" content=\"Over the past nine months, the DEI landscape has changed dramatically. Organizations have evolved their programs, restructured teams, and in some cases, even stopped calling it \u201cDEI\u201d altogether. But perhaps the biggest and most complicated shift in our inclusion strategies is around measurement. 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